Security Operations Center (SOC) – what goes on there?

We previously published a blog text about data breaches and how to prevent them (read the text here). Data breaches often take place via email, so you should take care of the data security of your email account at all times. However, sometimes, despite taking all precautions, your IDs can end up in the hands of the wrong people. What do you do then?

Quick response and damage control are essential in data breaches. The most important thing is to roll up your sleeves and get busy as soon as you have the slightest idea that a data breach may have occurred. The sooner we can trace which ID has been misused, what has been done with it and when, the more likely we will be able to control the problem and prevent extensive damage. Breaches sometimes also go undetected, but in most cases, the attacker leaves some clues about their visit: curious logins from places where the user does not normally visit at atypical times, things are done with the account and information reviewed that are not normally of interest to the correct user. These signs are noticeable if you actively monitor your network – but who has the resources to do so?

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This is precisely why the SOC service exists. The Security Operations Center is capable of digesting hundreds of thousands of events per second with the collaboration between people and computers. When the user logs on to the server, SOC can track which commands occur. If the work seems unauthorised, SOC may log the user out of the server.

“SOC is like an army fighting for the company,” says SOC expert Markus Alkio. “Few companies have the resources to dedicate people to monitoring the online environment to see what goes on there. SOC is able to eliminate misuse, external attackers and malware in real time.”

The problem for companies is not necessarily that their network and its data security are not well constructed. Rather, the problem these days is that the managed entity is so extensive that it is difficult to constantly monitor and trace events. Companies typically use, among other things, Microsoft 365, workstations, Google Cloud and servers resulting in a highly fragmented IT environment that is impossible to monitor effectively. But they should somehow be able to keep their act together and respond immediately if something happens.

“I always say you should trust and verify. You should try to do things well, but it is nevertheless a good idea to get a partner who can monitor your environment in real time,” Alkio says. “When you have SOC at your disposal, monitoring your entire environment, all doubts and unpleasant uncertainties are eliminated. We know exactly who does what and when, and we can prevent abnormal activity immediately.” In a typical data breach situation, the incident will be reported to the company by SOC, at which point the centre has already started to track the events. If the company itself suspects a data breach, SOC immediately starts to review logs and events. Alkio also explains that everything is based on trust. “Our entire staff is trained and subject to security clearance. Our customers trust that they can tell us anything so that we can provide them with our best service. We are a data security partner, and we are also constantly developing our customers’ service based on our reports and follow-up meetings. We record all findings and development targets and review them regularly with our customers.”

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SOC is therefore an excellent addition to network data security and also a part of Itaito’s range of services as a complementary component to our other online services. Not every organisation can afford to employ data security specialists, but by outsourcing the service, you can get hard-core experts at reasonable cost. Independent provision of SOC services typically requires a lot of resources and the costs are high, as data breaches do not only occur during office hours. This is precisely why the SOC service must be available 24 hours a day, seven days a week.

“Data security is an endless race. It is our duty to constantly learn more and create new tools to prevent attacks,” Markus Alkio says.

 If you want to know for sure what happens in your network 24/7 and anticipate possible attacks, please contact us and we will work together to find the best way of ensuring that your data, network and users are safe. SOC services are no longer just the privilege of large enterprises, but with our scalable and high-quality services, even small companies can easily and cost-effectively put the security of their environment on a completely new level.

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