WORKSTATION MAINTENANCE AND USER SUPPORT

With Itaito's workstation maintenance and end-user support service, we guarantee high work efficiency and productivity. This service also enables security work effortlessly, regardless of time and place.

EUROPE'S BEST CUSTOMER SATISFACTION AND PERSONAL CUSTOMER SERVICE

At the heart of customer-oriented services are fast solutions to customer’s service requests. To solve them, accurate documentation of the IT environment and genuinely service-minded experts are needed. With these factors we can provide the best possible customer experience.

CUSTOMER SUPPORT REQUESTS ARE SOLVED 100% BY ITAITO

Palvelupyynnöt ja vikailmoitukset käsitellään Itaidon sisällä.  Ei eskalointia kolmansille osapuolille, tällä taataan korkea palveluaste sekä lyhyempi ratkaisuaika.

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INHOUSE SERVICE DESK – AND ONSITE SUPPORT SERVICES

Personal end user Service Desk to solve customers everyday challenges and give on-line support.

End user Service Desk is available in all Nordic countries with local languages (Finnish, Swedish, Norwegian, Danish and English)

On weekdays 8 am – 5 pm, service is available up to 24/7 service hours.

What should be taken into account when outsourcing a growing company’s IT services?

When a company is growing, many things need to be assessed regularly. It may be that not only the premises but also the IT environment is running out of space and begins to bind resources instead of freeing them up. What should be taken into account when planning to...

What does IT as a Service mean?

The importance of a functioning IT environment for business can’t be overemphasised. It must never slow down business, but facilitate and support it. At Itaito, we want to help companies focus on developing their own business, and we provide our customers with all the...

Outsourcing a small server environment: the project from Toshiba Tec’s perspective

Sometimes, the need for a particular IT service may be relatively small but important. This is often the case for servers: a company may not necessarily need more than a few servers, but they can be vital for business. However, the purchase and maintenance of servers...

”Our most significant joint project has been outsourcing the entire Nordic Service Desk to Itaito. This has required the partner to adopt a special and challenging environment and be able to work seamlessly together with the customer’s own IT support personnel. As a result of the challenging and ambitious project, we managed to build a Nordic-wide, fast and high-quality Service Desk”

Roger Rehnman

ICT Infrastructure Manager, Forcit Group Oy

”Itaito is also a partner of just the right size for us: large enough to provide sufficient services, but not so large that a company the size of Alupro would be lost among the throng of customers and would no longer receive individual service”

Jukka Hämäläinen

CEO, Alupro Oy

They trust us

Take contact, if you need any help!

 

Ronny Forssell
Sales Manager

+358 10 841 8104
ronny.forssell(at)itaito.fi