WORKSTATION MAINTENANCE AND USER SUPPORTWith Itaito's workstation maintenance and end-user support service, we guarantee high work efficiency and productivity. This service also enables security work effortlessly, regardless of time and place.
EUROPE'S BEST CUSTOMER SATISFACTION AND PERSONAL CUSTOMER SERVICE
At the heart of customer-oriented services are fast solutions to customer’s service requests. To solve them, accurate documentation of the IT environment and genuinely service-minded experts are needed. With these factors we can provide the best possible customer experience.
CUSTOMER SUPPORT REQUESTS ARE SOLVED 100% BY ITAITO
Palvelupyynnöt ja vikailmoitukset käsitellään Itaidon sisällä. Ei eskalointia kolmansille osapuolille, tällä taataan korkea palveluaste sekä lyhyempi ratkaisuaika.
INHOUSE SERVICE DESK – AND ONSITE SUPPORT SERVICES
Personal end user Service Desk to solve customers everyday challenges and give on-line support.
End user Service Desk is available in all Nordic countries with local languages (Finnish, Swedish, Norwegian, Danish and English)
On weekdays 8 am – 5 pm, service is available up to 24/7 service hours.
”Our most significant joint project has been outsourcing the entire Nordic Service Desk to Itaito. This has required the partner to adopt a special and challenging environment and be able to work seamlessly together with the customer’s own IT support personnel. As a result of the challenging and ambitious project, we managed to build a Nordic-wide, fast and high-quality Service Desk”
”Itaito is also a partner of just the right size for us: large enough to provide sufficient services, but not so large that a company the size of Alupro would be lost among the throng of customers and would no longer receive individual service”