WORKSTATION MAINTENANCE AND USER SUPPORT

With Itaito's workstation maintenance and end-user support service, we guarantee high work efficiency and productivity. This service also enables security work effortlessly, regardless of time and place.

EUROPE'S BEST CUSTOMER SATISFACTION AND PERSONAL CUSTOMER SERVICE

At the heart of customer-oriented services are fast solutions to customer’s service requests. To solve them, accurate documentation of the IT environment and genuinely service-minded experts are needed. With these factors we can provide the best possible customer experience.

CUSTOMER SUPPORT REQUESTS ARE SOLVED 100% BY ITAITO

Palvelupyynnöt ja vikailmoitukset käsitellään Itaidon sisällä.  Ei eskalointia kolmansille osapuolille, tällä taataan korkea palveluaste sekä lyhyempi ratkaisuaika.

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INHOUSE SERVICE DESK – AND ONSITE SUPPORT SERVICES

Personal end user Service Desk to solve customers everyday challenges and give on-line support.

End user Service Desk is available in all Nordic countries with local languages (Finnish, Swedish, Norwegian, Danish and English)

On weekdays 8 am – 5 pm, service is available up to 24/7 service hours.

Comprehensive cooperation between Trainers’ House and Itaito based on reliability and genuine partnership

“We do not have any in-house IT personnel. Our entire IT environment is outsourced,” says Chief Financial Officer of Trainers’ House, Saku Keskitalo. “But I don’t like the word ‘outsourcing’. As a word, ‘partnership’ is much better. We want our IT partner to take real...

How can you prevent the most typical data breach attempts? The first phishing attempt should already get you thinking

A data breach is the nightmare of every company. The idea that someone can steal your company’s and customers’ data, prevent you from accessing the data, or send messages on behalf of the company makes even the most hardened executive sweat. Fortunately, however, data...

Security Operations Center (SOC) – what goes on there?

We previously published a blog text about data breaches and how to prevent them (read the text here). Data breaches often take place via email, so you should take care of the data security of your email account at all times. However, sometimes, despite taking all...

”Our most significant joint project has been outsourcing the entire Nordic Service Desk to Itaito. This has required the partner to adopt a special and challenging environment and be able to work seamlessly together with the customer’s own IT support personnel. As a result of the challenging and ambitious project, we managed to build a Nordic-wide, fast and high-quality Service Desk”

Roger Rehnman

ICT Infrastructure Manager, Forcit Group Oy

”Itaito is also a partner of just the right size for us: large enough to provide sufficient services, but not so large that a company the size of Alupro would be lost among the throng of customers and would no longer receive individual service”

Jukka Hämäläinen

CEO, Alupro Oy

They trust us

Take contact, if you need any help!

 

Ronny Forssell
Sales Manager

+358 10 841 8104
ronny.forssell(at)itaito.fi